Frequently asked questions

What is DHT?

DHT (Dihydrotestosterone) is derived from testosterone, which is present in both men and women. Men typically have more testosterone and about 10 percent of this in most adults converts to DHT. Once DHT flows freely through your bloodstream, it can then link to receptors in the hair follicles in your scalp, causing them to shrink and become less capable of supporting healthy hair.

DHT and hair loss:

Hair within a follicle goes through a growth cycle which lasts about 2-6 years. When this cycle ends, your hair enters a resting phase before falling out a few months later. The follicle produces a new hair and the cycle begins again.

High levels of DHT can shrink hair follicles as well as shorten this cycle, causing hair to grow thinner and more brittle, as well as fall out faster. DHT can also make it take longer for your follicles to grow new hairs.

Why DHT affects people differently?

Your proclivity to hair loss is down to genetics, meaning it runs in the family. For example if your father experienced male pattern balding, it's likely you'll show similar traits. If you're already inclined to male pattern baldness, the follicle shrinking effect of DHT tends to be more pronounced. The size and shape of your head can also contribute to how quickly DHT shrinks follicles.

By using Grow & tell products, you're providing your scalp and hair with the carefully selected ingredients, which help block DHT and potentially reduce the effects is has on the follicles, follicles that lose hair through DHT can start to die after two years this can result in no chance of future regrowth.

Are Longstory products cruelty free?

Yes, all of our products are cruelty free and not tested on animals. Our products are made in the EU where testing on animals is illegal.

Are Longstory products suitable for vegans - vegetarians?

Yes, products don't contain ingredients from animal source.

Can I use Longstory products on coloured hair? Will it fade quicker?

Yes our products can be used on dyed hair, our products will only ever fade hair if you have had it pre-lightened underneath your colour at some point, this usually happens when the cuticle opens to release the colour, which hot water can do also. Try keeping your water a little cooler when rinsing to close the cuticle and trap the colour inside the hair shaft.

I'm pregnant/breast feeding, can I use your products?

Yes, our liquid cosmetic products are non medical and don't contain medical/pharmaceutical ingredients. If you've any concerns, raise this with your doctor or midwife prior to use.

For all supplements, we'd advise speaking to your doctor or midwife before taking any kind of supplements.

Can I use Longstory products whilst receiving treatment for cancer?

Our products are non medical and we're not qualified to offer advice where existing medical conditions are concerned. However, whilst we've no scientific data or evidence to support such claims, we've many customers who are or have received treatment who have seen really positive results using our products but please check with a medical professional first.

I still seem to be losing hair, is this normal?

Yes it is. Hair has a three stage growth cycle, anagen, catagen, and telagen. When your hair hits the telagen cycle it will start to shed, as a new hair is preparing to grow in the follicle. When you start using our shampoo it releases all of the hairs that are in and approaching the telagen stage, so over the first few weeks you'll lose hair that you were going to lose naturally anyway. Don’t worry it is perfectly natural, a bit like weeding the garden.

Are Longstory products safe to use with hair extentions?

Our products can be used on 100% remy hair keratin bonded extensions, but they haven't been tested for any other methods. Most people these days wear extensions because their hair isn't long enough. Use our products to help your

Can I get a free sample?

Longstory products aren't designed to be a quick fix, they are a lifestyle change, generally our users state it can take around three months to start seeing results so unfortunately trying a sample you wouldn't see the necessary benefits.

How long does it take for the products to work?

The results of Longstory products can vary depending on a number of factors. These may include existing hair length, extent of damage and dryness of the hair, and the time the hair follicles were at rest. The results will be different for each client, with some users noticing results within a month and others having to wait 3-6 months before noticing a difference.

Will Longstory work on long-lasting baldness?

Unfortunately, we can’t promise that Longstory will work on users with long-lasting baldness. Over time, the hair follicles on the bald scalp shrink and die, and even our formulas are powerless to stimulate them. If baldness is just starting to work for you, our solutions may be able to help you. Because most baldness is caused by high levels of testosterone in the scalp, the three DHT inhibitors in our shampoo are designed to combat this by promoting hair growth and by inhibiting hair follicle shrinkage.

When will my order be shipped?

From the moment the order is placed, the products will be shipped within 3 to 4 working days. If the order is placed after 1 pm, we will process the order on the next working day, otherwise the shipment will be made on the same day as the order was placed. If the order is placed after 1 pm on Friday or on weekends, we will process the order the next working day.

Where is my order?

If your order still hasn't arrived within the recommended delivery time:
  1. Check the shipment tracking via the link in the e-mail you received when the package was shipped
  2. Send us an email and contact the customer service of the delivery service delivering your package. We will reply to your email address within 24 hours.

How to return the order?

We hope you enjoy the Longstory products. The buyer has the right to return the paid goods without any compensation. The buyer must notify the provider in writing of the purpose of the return within 15 days of receiving the goods to the e-mail address: hello@longstory.com or by regular mail by registered mail. The time for the return of goods expires within 30 days after confirmation of receipt of the notification of the intended return of goods. The products you return must be packed in the original packaging, in the original quantity and an invoice must be attached. All costs associated with the return of goods are borne by the buyer who returns the goods. Longstory ltd is not obliged to accept redemption shipments or shipments that do not meet the general terms and conditions. Within fifteen days of receiving the returned goods, Longstory ltd refund or replace the product. The cost of sending the order to the customer is not refundable. If you have an allergic reaction to Longstory products, send us photos to hello@longstory.com If the products you received are damaged or defective in any way or differ from your original order, we will be happy to replace the products. Please contact us via e-mail.